Privacy Policy

Al Baraka Outlet — Instagram Direct Message Assistant
Last updated: 11 August 2026

Al Baraka Outlet ("we", "us") operates a clothing retail business in Uzbekistan and uses an automated assistant to answer customer questions sent to our Instagram account @al_baraka_outlet via Instagram Direct. This policy explains what information the assistant processes, why, and how you can have it removed.

1. What we collect

We only process information from people who send us a message first. We do not collect data about people who have not contacted us.

Data	Why we need it
Instagram-scoped user ID and username	To know which conversation a message belongs to and to send the reply back to you
Message content you send us — text, photos, voice messages, story replies, shared posts	To understand which product you are asking about and answer your question
Order details you choose to provide — product, quantity, colour, delivery city	To prepare your order for our sales operator
Your name and phone number, if you provide them	So a human operator can call you to confirm and complete the order

We do not collect payment card details, bank information, passwords, or government identification numbers. The assistant never asks for them and does not process payments.

2. How we use it

To answer your questions about product availability, price, colours and delivery.
To pass your order request to a human sales operator who calls you to finalise it.
To measure, in aggregate, how many questions we receive and which products are asked about — so we can improve our catalogue.

We do not use your data for advertising, we do not build advertising profiles, and we do not sell or rent your data to anyone.

3. Automated processing and service providers

Message content is processed by an automated system. To understand your question — including photos and voice messages — we send the content of your message to Google (Gemini API) for interpretation. Google processes it on our behalf as a service provider.

Once an order request is complete, a summary containing your name, phone number and order details is delivered to our sales operator through Telegram.

Provider	Purpose	Location
Meta Platforms (Instagram)	Message delivery	per Meta's own policy
Google (Gemini API)	Understanding message content	Google data centres
Neon (PostgreSQL hosting)	Storing conversations and orders	European Union (Frankfurt)
Telegram	Notifying our sales operator	per Telegram's own policy

4. How long we keep it

Conversations and messages — up to 12 months, then deleted.
Order records (name, phone, order details) — up to 24 months, for delivery, warranty and accounting purposes.
Images and voice messages — we store only a short text description of what was recognised, not the original file.

5. Security

All data is transmitted over encrypted HTTPS/TLS connections.
The database is hosted with encryption at rest and is not publicly accessible.
Every incoming request from Meta is cryptographically verified before processing.
Access is limited to the shop owner and authorised sales operators.

6. Your rights

You may at any time ask us to:

tell you what data we hold about you;
correct data that is wrong;
delete your data entirely — see the Data Deletion Instructions;
stop the automated assistant from replying to you — simply ask to speak to a person, or block the account.

You can also revoke our access to your Instagram messages at any time from within Instagram: Settings → Website permissions → Apps and websites → Remove.

7. Children

Our service is not directed at children under 13. We do not knowingly collect their data. If you believe a child has sent us information, contact us and we will delete it.

8. Changes

If we change this policy we will update the date at the top of this page. Material changes will be announced on our Instagram account.

9. Contact

Al Baraka Outlet
Email: albarakameta@gmail.com
Instagram: @al_baraka_outlet
Website: albaraka.onlayndokon.uz